A public-facing guide to getting started with a new account and using GOinbox for secure, monitored email.
Last updated July 16, 2026
GOinbox is Kiwi's controlled, email-style correspondence product for corrections audiences, with facility review and controls.
It's designed for monitored correctional communications, not as a general consumer email service.
GOinbox operates in a monitored corrections environment — messages and attachments may be reviewed by facility staff per facility policy and applicable law.
Everything you can do from your GOinbox mailbox.
Send and receive email-style messages between approved external correspondents and incarcerated users.
Attach and receive supported files where the facility allows them.
Organize correspondence in a mailbox with folders and history.
Operates under facility review, controls, and audit, consistent with corrections requirements.
Four steps to set up your account and send your first message.
Depending on the facility, you either register for a GOinbox account or receive credentials from the facility.
To access your mailbox, sign in to the GOinbox web interface.
Confirm the incarcerated person you're authorized to correspond with, subject to facility approval.
Write your message, attach any allowed files, and send.
Day-to-day basics for working in your mailbox.
Start a new message, add your recipient, write your content, and send.
Add supported files within the facility's allowed types and size limits.
Messages and attachments may be reviewed before delivery and are subject to audit and retention per facility policy.
Read, organize, and search your correspondence from your mailbox.
Quick checks for the most common issues.
If a problem persists after these checks, contact support below.
Where to go when you need a hand.
Some things are set by the facility or agency, not by GOinbox — including account approval, contact eligibility, and review timing. For anything governed by facility policy, please contact the relevant correctional facility directly.
Sign in to your mailbox and start corresponding securely.
Login to GOinbox